Product & Order Support

Need help with an order or a product? This page explains how to request support for standard products and for custom or OEM wire harness projects. Contact us at support@sulyt.com or use the support form below.

Standard Product Support

Standard Product Support

For products purchased from our online store, we can help with:

  • Order status and delivery questions
  • Product compatibility questions, before or after purchase
  • Items that arrive defective, damaged, or incorrect
  • Return requests under our Refund Policy

You may request a return of a standard product within 30 days after delivery. The product must be unused and unmodified, in its original condition and original packaging, and accompanied by proof of purchase. To start a return, contact us at support@sulyt.com and receive approval before sending anything back. Items returned without prior authorization will not be accepted. See our Refund Policy for full terms.

Support Request

Custom & OEM Support

Custom & OEM Support

For small-batch custom harnesses and OEM inquiries, contact us with your project details. We can help with:

  • Reviewing your connector, wire, and length requirements
  • Feedback on sample or prototype orders
  • Design revisions (send your updated requirements or drawings)
  • Inquiries about larger production quantities

Custom-made, personalized, modified, or made-to-order products are non-returnable, except when they are defective, damaged in transit, or incorrect.

Support Request

Returns & Support FAQs

A: You may request a return of a standard product within 30 days after delivery. The product must be unused and unmodified, in its original condition and original packaging, and accompanied by proof of purchase. Contact us at support@sulyt.com and receive approval before returning any item. Items returned without prior authorization will not be accepted. For non-defective returns, you are responsible for return shipping costs, and original shipping charges are non-refundable.

A: Custom-made, personalized, modified, or made-to-order products are non-returnable, except when they are defective, damaged in transit, or incorrect. If this applies to your order, contact us at support@sulyt.com as soon as possible with your order number, photos of the item and packaging, and a description of the issue.

A: Please inspect your order when it arrives. If an item is defective, damaged in transit, incorrect, or missing, contact us at support@sulyt.com as soon as possible. Include your order number, photos of the items and packaging you received, and a description of the issue. We will review your claim and provide an appropriate resolution. If a return is required for a defective, damaged, or incorrect item, we cover reasonable return shipping costs and will send you return instructions. You do not need to return anything for a missing item.

A: Email support@sulyt.com or submit the support form on this page. Include your order number if you have one, the product name, and a description of your question. For pre-sale, custom, or OEM inquiries, no order number is needed. Please include your specifications and estimated quantity instead.

Open a Support Ticket

Tell us about your order or project. Whether you purchased a standard product, need a small-batch custom harness, or have an OEM inquiry, please provide as much detail as you can so we can review your request accurately.