Refund policy

Refund Policy

This Refund Policy applies to wire harnesses, battery cables, connectors, adapters, and related cable assemblies purchased on https://sulyt.com and shipped to addresses in the United States.

Return Period
You may request a return of a standard product within 30 days after delivery.

Return Conditions
The following conditions apply to non-defective returns of standard products. To be eligible for a non-defective return, the product must be:

  • Unused and unmodified

  • In its original condition and original packaging

  • Accompanied by proof of purchase

How to Start a Return
You must contact us at support@sulyt.com and receive approval before returning any item. Please include your order number, the item you want to return, and the reason for the return. If your return request is approved, we will send you return instructions and the return address. Items returned without prior authorization will not be accepted.

Returns are accepted by mail.

Non-Defective Returns
For non-defective returns, including returns because you changed your mind or ordered the wrong item:
- You are responsible for return shipping costs.
- Original shipping charges are non-refundable.

Defective, Damaged in Transit, or Incorrect Items
Please inspect your order when it arrives. If an item is defective, damaged in transit, or incorrect, contact us at support@sulyt.com as soon as possible. Include your order number, photos of the item and packaging, and a description of the issue. We will review your claim and provide an appropriate resolution.
- If a return is required, we cover reasonable return shipping costs and will send you return instructions and the return address.
- If an approved claim results in a refund, the original standard shipping charge will also be refunded.

Missing Items
If an item is missing from your order, contact us at support@sulyt.com as soon as possible with your order number and photos of the items and packaging you received. You do not need to return anything for a missing item. After we verify the claim, we will provide an appropriate replacement or refund.

Restocking Fees
There is no restocking fee.

Custom and Made-to-Order Products
Custom-made, personalized, modified, or made-to-order products are non-returnable, except when they are defective, damaged in transit, or incorrect. These issues are handled as described in the section above.

Refunds
After we receive and inspect your return, we will notify you by email whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days after inspection and approval. For missing-item claims, where no return is required, approved refunds are issued within 10 business days after verification and approval. Your bank or payment provider may require additional time to process and post the refund.

Exchanges
We do not process direct exchanges. To exchange an item, return the eligible item under this policy and place a new order for the item you want.

Questions
For any question about returns or refunds, contact us at support@sulyt.com.

Contact Information
Shenzhen Shenlu Yutong Technology Co., Ltd.
Room 501, Building B, R&D Building, Xintegao Company, No. 8 Baolong 1st Road, Baolong Community, Baolong Subdistrict, Longgang District, Shenzhen, Guangdong, China
Phone: +86 157 1792 5973
Email: support@sulyt.com
Website: https://sulyt.com