Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed on https://sulyt.com and shipped to addresses in the United States.

Business Days
Business days are Monday through Friday, excluding public holidays.

Order Cut-Off Time
Orders placed before 5:00 PM Pacific Time on a business day begin processing that business day. Orders placed after 5:00 PM Pacific Time, or on a weekend or public holiday, begin processing on the next business day.

Handling Time
Orders are processed and handed to the carrier within 1–3 business days, counted from the business day your order begins processing.

Transit Time
After your order is handed to the carrier, delivery typically takes 5–8 business days.

Total Estimated Delivery Time
The total estimated delivery time is 6–11 business days, counted from the business day your order begins processing. This is the handling time (1–3 business days) plus the transit time (5–8 business days).

Delivery times are estimates, not guarantees. Deliveries may be delayed by carrier issues, weather, incorrect or incomplete addresses, or peak shipping periods.

Shipping Costs
- Orders of USD $99 or more: free standard shipping.
- Orders under USD $99: flat shipping fee of USD $15.

The applicable shipping cost is shown at checkout before you complete your order.

Order Tracking
We provide tracking information after your order ships. If you have not received tracking information or have a question about your shipment, please contact us at support@sulyt.com.

Incorrect Address
Please make sure your shipping address is complete and correct before placing your order. If you notice an error in your address, contact us at support@sulyt.com as soon as possible. Incorrect or incomplete addresses may delay delivery.

Delayed or Missing Orders
If your order has not arrived within the total estimated delivery time, or your tracking information has not updated, please contact us at support@sulyt.com with your order number. We will check the shipment status with the carrier and respond to you by email.

Damaged, Incorrect, or Missing Items
Please inspect your order when it arrives. If an item is damaged in transit, incorrect, or missing, contact us at support@sulyt.com as soon as possible. Please include your order number and photos of the items and packaging you received. See our Refund Policy for how these issues are resolved.

Returns and Refunds
Returns, refunds, and exchanges are covered by our Refund Policy: https://sulyt.com/policies/refund-policy

Contact Information
Shenzhen Shenlu Yutong Technology Co., Ltd.
Room 501, Building B, R&D Building, Xintegao Company, No. 8 Baolong 1st Road, Baolong Community, Baolong Subdistrict, Longgang District, Shenzhen, Guangdong, China
Phone: +86 157 1792 5973
Email: support@sulyt.com
Website: https://sulyt.com